1. SPS Help Center
  2. Author Advantage Live
  3. Author Advantage Live (Sept. 24 - Sept. 26, 2020)

Do you offer refunds for the ticket I purchased or the flight I already booked?

Before I respond - did you know you’re getting two tickets for the price of one?

If you’ve already purchased a General Admission or VIP ticket, you will get an equal level ticket to this year's event for free… and we will transfer your original ticket

 

In other words.. 

 

If you’ve already purchased a General Admission ticket, you’ll automatically receive a General Admission Ticket to the AAL Virtual Experience 2020. AND we’ll transfer your original ticket to AAL 2021’s in-person event.

 

In other words, if you’ve already purchased a VIP ticket, you’ll automatically receive a VIP Admission Ticket to the AAL Virtual Experience 2020. AND we’ll transfer your original ticket to AAL 2021’s in-person event.

 

If you’re not interested in getting two tickets for the price of one, we will refund you for the ticket purchased. 

 

Please open a Support Ticket with our Student Success team by clicking here and we’ll move forward with your refund request. 

 

Airlines have policies in place for cancellations in times like these and are almost always allowing cancellations or credits. Please call the airline and ask what they can do for you.